Eyelash Extension FAQ

1. How are eyelash extensions applied?
Our eyelash extensions are applied individually, one by one, 1mm away from the eyelid, never directly on the skin, to your natural eyelashes using a formaldehyde-free adhesive. Lash extensions come in different lengths, thicknesses, and curls, results can vary from very subtle and natural to very noticeable and dramatic.

2. How long does the procedure take?
The procedure can take anywhere from 90 minutes to 180 minutes depending on the service choosen.

3. Are eyelash extensions bad/harmful?
No, eyelash extensions are no worse than applying mascara.

4. Does it hurt?
No, eyelash extensions are painless. Most clients feel comfortable enough to fall asleep during the procedure. At Lash Play, we use superior quality products to bring the highest level of comfort possible for our clients.

5. Do I need to make an appointment?
Yes, our appointments are strictly by appointment only. Please schedule an appointment with us and honor your appointment time to avoid long waits and to ensure quality lash application.

6. What do I need to do before my appointment?
Please come to your lash appointment with no mascara and preferbly no make up. Also when removing makeup around the eyes, use a mild water-based cleanser. Do not use oil-based removers, moisturizers and sunscreen on your eyelashes. Lashes must be clean for the adhesive to bond properly and longer lasting.

7. I wear contacts, may I wear them during the procedure?
We recommend removing your contact lenses before lash application. Eyes may feel dry and irritated with contact lenses kept in during lash application since your eyes must be kept closed for the entirety of the appointment (~2 hour).

8. My eyelash extensions were done at another salon. Can I still get them done?
Yes, we can redo a new set of eyelash extensions for you but will require a removal of your existing extensions first. This is to avoid the risk of mixing different adhesives and/or different materials. Please refer to our ‘Make An Appointment‘ for removal charges.

9. How long do eyelash extensions last?
Eyelash extensions last 3-5 weeks for single strand set and 5-8 weeks for volume sets on average; depending on a number of factors such as aftercare maintenance, hair quality, weather, etc.

10. What can I do to make my extensions last longer?
Wait for at least 4 hours after your appointment, before getting your extensions wet. Avoid vigorous rubbing of the eyes or tugging at your lashes. Do not use oil-based makeup or makeup removers. Avoid sleeping on your face. Splash your eyes with water when cleansing and blot them dry with a tissue after shower.

11. Can I still wear makeup/mascara?
We do not recommend wearing mascara since it is very difficult to remove from the extensions without pulling at your natural eyelashes. Please use oil-free cosmetics when removing makeup close to the eye area while you still have eyelash extensions on.

12. Can I use an eyelash curler to curl my lash extensions?
No, an eyelash curler will break the bond on your extensions and will damage your natural eyelashes.

13. Will I lose my own lashes?
No, as long as you refrain from rubbing your eyes or tugging at the extensions you will not lose your own lashes.

14. What is the length and thickness of the extensions that are used?
Our lash extensions range from 7mm to 15mm in length. Thickness of lash extensions range from 0.07mm to 0.2mm, depending on your choice of service.

15. What type of adhesive does Lash Play use?
Our lash technicians only use adhesive solely made for professional eyelash extensions. Our adhesive is formaldehyde-free, contains butyl cyanoacrylate (for fast bonding), poly alkyl methacrylate (for extra hold) and poly isocyanate pigment (for mascara-like color).

16. When do I have to get them refilled?
Clients can come in for refills within 14 days (2 weeks) for single strand lashes and within 24 days (3 weeks) for volume lashes, from initial lash appointment.  There will be an additional $20 surcharge on top of refill prices for single strand lash done within 21 days and volume lashes done within 30 days. Refills can only be done one time after full set is completed, this is for hygiene reasons and to prevent any possible infection around your lash line area.

17. How do you remove eyelash extensions?
Please do not attempt to remove the lash extensions yourself as it may hurt your own lashes. It is best to schedule an appointment to have them professionally removed by us, with a special removing solvent. There is no removal charge for lash sets done by us. You may also choose to wait for your natural lash cycle to complete and have the extensions fall off naturally.

18. What kind of payment terms do you have?
We accept cash, PayNow/PayLah & credit cards.

**Our charges can be found by clicking the button below**

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